The Terms and Conditions in this section will govern all sales concerning eCablesMore.com unless otherwise agreed to in writing, signed eCablesMore.com in Auburn Hills, MI, by an authorized agent. Terms and Conditions contained in this section are as follows in each section. Customers agree to all the following terms and conditions listed below once a purchase is made. It is very important that each customer reads all of the following terms and conditions completely. If you as a customer are unsure of any terms listed below please call and speak with a customer service representative for clarification. The terms are here to protect both eCablesMore.com and it's customers. eCablesMore.com has the right to change and update the following terms and conditions at anytime. It is recommended that you read the terms and conditions before placing an order, and also look to see if any revisions have been made. Revisions will be posted in this section from time to time. As they occur we will indicate this revision as an Update to terms and date this revision for you to help save time. Note that eCablesMore.com will not assume any responsibility for any damage to equipment, data or other property resulting from the use of our products or services. The customer assumes all responsibility for the use of each product purchased. It is recommended that the customer make sure that the product being purchased suit his or her application needs properly.

Shipping and Order Placement

All standard product orders that are received by 2:00 pm EST. will be shipped the same day unless notified (excludes USPS which is always shipped the following day). Any orders received after 2:00 pm (EST) will be shipped the following business day. All orders placed with eCablesMore.com will receive an order conformation sent via e-mail. All customers may call and speak with a live sales representative. (Note: the online store is there for your convenience for 24-hour order placement. Our customer service representatives are in Monday through Friday 8:30am till 5:00pm (EST). Since we ship via UPS  and Federal Express (FedEx) we are subject to their shipping schedules. You can check with UPS, FedEx or us directly during holidays to see which days they are running. Orders shipped outside of the USA and Canada may be charged a minimum of $5.00 handling fee. eCablesMore.com reserves the right to ship from other locations, if necessary, customers will be notified if a shipping change takes place. Shipping prices estimated by eCablesMore.com are only estimates and each customer will be billed the actual shipping cost.

Tracking Orders

Returning customers may check the status of their UPS/FedEx package via our online package tracking system which can be found in the Your Account section of our online store. Tracking a package requires UPS/FedEx to scan the package and upload it into their system before any information is available. This information may not be available until the next business day.

Returns

eCablesMore.com offers a 30-day money back guarantee. Within 30 days of purchase if you are not completely satisfied with the purchase you may obtain a Return Material Authorization (RMA) number from an eCablesMore.com Customer Service representative. This (RMA) number must appear on the outside of each package being returned. The (RMA) number is for internal use so we can receive and process each return for credit properly. Returns received without an (RMA) number will be refused or received without credit issued. Products being returned for credit must be shipped to us with freight prepaid. eCablesMore.com will determine if credit can be issued upon evaluation of the returned products. Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition. A repackaging/restocking fee not to exceed 20% of the sale price may be charged on any returned products. Under no circumstances will credit be issued after 30 days from date of invoice unless the product is defective. All freight charges are the responsibility of the customer. We recommend that all returns be sent back to us via UPS or Federal Express for tracking purposes. eCablesMore.com does not accept responsibility for any returned products that do not make it back to our location. Defective items must have a Return Material Authorization (RMA) number called in prior to shipping. Custom Product is not returnable for any reason unless they are found to be defective.

Back Orders

At eCablesMore.com we strive to stock every cable and cabling product listed on our web site, but from time to time we do run out of stock. If this happens an e-mail will be sent to you informing you of current stock in house and when stock is due into our location to fill this order. At that time it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order. At eCablesMore.com it is our pleasure to serve you, our valued customer. We in no way want to inconvenience you.

Shortages or Wrong Item

At eCablesMore.com we strive to ship each order complete without any mistakes but if a shortage or wrong item should occur you must report any problems within 7 business days of receiving the order, otherwise these orders will be deemed as complete.

Pricing

Pricing is subject to change without notice. eCablesMore.com reserves the right to correct any typographical/pricing errors at anytime.

Sales Taxes

All orders shipped to or picked up in Michigan are subject to 6% sales tax which is added, unless Buyer provides a "MI Sales Exempt Certificate" when establishing their account.

Payment Processing and Security

At eCablesMore.com payments can be made with Credit Cards, currently we accept Visa, Master Card, American Express, and Discover.

At eCablesMore.com we take every precaution to protect our users' personal information and to store it securely. We protect your credit card information and other personal information by using 128 Bit SSL (Secure Socket Layer) technology (the industry standard security protocol), and hosting our site on secure servers. We use Authorize.net to process your credit card information. We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks. It is very important that once you create a Customer ID and password that you keep it private to prevent fraud. eCablesMore.com will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel your order with eCablesMore.com by sending an email to customerservice@eCablesMore.com by 1:00PM EST, the day the order was placed. Please write "Cancellation Order" followed by your Order Conformation number found in the conformation email which is sent to you shortly after your order is placed. If you need to cancel or make a change to a custom order you must call this request in and speak with a customer service representative at our location within this 12 hour window. If you cannot reach a live person you can leave a message in the customer service voice mail stating your request. (Note: all voice mail messages are time and date stamped by our voice mail system.) Since custom cable orders are usually very specific and are generally for a specific customer's application we can accept any cancellation. Customers will be charged for the complete order amount.

Privacy

In order to purchase from eCablesMore.com customers must first go through our customer registration page or complete this process at the end of their first order. Customers should know that eCablesMore.com will not pass your registration information to any other parties nor will we send unwanted "sales" emails or faxes (known as spam). E-mail is the primary means of communicating with eCablesMore.com. Your e-mail address is where your invoices, conformations, and any other order information will be sent.

Warranty

We do warranty all computer cables for their lifetime use from the date of purchase, this warranty entails that all cables will be defect free and in excellent working condition upon arrival without any flaws to materials or workmanship to each customer. If for any reason you suspect a problem with our products you must report them to us at customerservice@eCablesMore.com within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship. The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse. Any alteration to the cables or products that eCablesMore.com sells, automatically voids any warranty related to each product. Upon failure of the cable/product baring any misuse the cable will be replaced promptly. Cable replacement will be provided but no credit will be issued for warranty claims exceeding 7 business days.

E-mail Newsletters

If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address information). We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter, or by calling our customer service department at 1-248-340-0305.

Removal From eCablesMore.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/or postal mail from us in the future, please let us know by calling our Customer Service Department at 1-248-340-0305 or by sending us an email at customerservice@eCablesMore.com. Under no circumstances does eCablesMore.com rent, sell or otherwise forward your name or other personal information to other companies.

Disclaimer

At eCablesMore.com we do our best to ensure all data is current and up to date on our web site, however eCablesMore.com assumes no responsibility for inaccurate or out-of-date information within our website. At eCablesMore.com we also strive to offer the best products and services at affordable prices, but eCablesMore.com will not assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased from eCablesMore.com. eCablesMore.com also reserves the right to revise its policies at any time.

Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.

Changing Account Information

If for any reason you need to change your account information, simply login to your account at eCablesMore.com and use the feature in this part of the site to correct your account information. You can also send request to:customerservice@eCablesMore.com.